IT Support for West Michigan Small Businesses
You run the business.
We'll keep the technology out of your way.
Responsive, locally-based IT support for small businesses in Kalamazoo and West Michigan. No call centers, no ticket queues, no third-party handoffs — reliable service from a provider that knows your environment.
What’s included
- Day-to-day helpdesk & remote troubleshooting
- On-site visits for hardware and network issues
- Server, backup & network management
- Technology planning & purchasing guidance
- Small projects, office moves & new hire setups
What We Do
Consistent, accountable IT services with a clear point of contact — so you always know who to call and what to expect.
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Helpdesk Support
Remote troubleshooting for day-to-day problems that slow your team down — login issues, printer errors, software questions, and anything else that doesn’t require an in-person visit. Available by phone, email, or remote session.
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Deskside Support
On-site visits when the problem needs hands-on attention: hardware failures, new equipment setup, network issues that can’t be resolved remotely. Serving Kalamazoo, Portage, and surrounding West Michigan communities.
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System Administration
Ongoing management of your servers, network, backups, and business systems. Security patching, monitoring, and the behind-the-scenes work that keeps things running before problems happen — not after.
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Planning & Consulting
Straightforward guidance on technology decisions before money is spent. Replacing aging equipment, evaluating software options, planning an office expansion — get honest answers from someone with no stake in which product you buy.
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Small Projects
One-off work that doesn’t fit a monthly retainer: office moves, new hire workstation setups, software migrations, vendor coordination. Scoped and quoted before work starts so you know the cost up front.
Support Plans
Monthly retainers priced per user or per device, depending on how your business is set up. Project work is quoted and billed separately.
Essentials
or $40–60 / device / mo
- Remote helpdesk support
- Security patching & updates
- System monitoring
- Phone & email access
Most Popular
Standard
or $60–85 / device / mo
- Everything in Essentials
- On-site deskside visits
- Backup monitoring & checks
- Priority response
Plus
or $85–110 / device / mo
- Everything in Standard
- Included sysadmin hours
- Technology planning sessions
- Proactive infrastructure reviews
Trip fees apply for on-site visits beyond roughly a 15-minute drive from Portage. Exact pricing depends on your team size and setup — reach out and we’ll put together something that fits.
About BKW Support Services
Small businesses deserve the same quality of IT support that larger companies take for granted — without the cost of an internal IT department or the limitations of a national provider unfamiliar with your business.
BKW Support Services LLC is a Portage-based IT consulting and managed services company serving small businesses throughout Kalamazoo, Portage, and West Michigan. Clients receive consistent, knowledgeable support from a local provider — with no call centers, no tickets lost in a queue, and no need to re-explain your environment every time something needs attention.
The objective is straightforward: manage the technology so your team can stay focused on the work that matters. When something breaks, it gets resolved. When an upgrade or replacement is needed, you receive clear, unbiased guidance before any decisions are made.
Get in Touch
We respond promptly to every inquiry. Reach out by phone, email, or the form below — you’ll hear back from Brian Ward directly.
Phone
(269) 303-5580Service Area
Kalamazoo, Portage, Plainwell, Paw Paw, Battle Creek, Three Rivers, and surrounding West Michigan communities.
Business Hours
Monday–Friday, 8 am–5 pm
After-hours available for plan clients.